Before you write
To speed things up, mention: your university · the screen where the problem happened · roughly when · the app version (from "More").
Never send us a password or verification code — we will never ask for them.
Complaints
If a reply or the service did not satisfy you, send your complaint to support@rinta.app or call +966 58 228 2200, describing what happened, when, and any screenshot that helps.
- We aim to acknowledge it within two working days.
- We aim to resolve it — or tell you the next step and its date — within 7 working days.
- If it is not resolved, you may report it to the Ministry of Commerce via the "Balagh Tijari" app or the unified number 1900.
Rinta is an independent product. It is not an official body and is not affiliated with any university; university names are used for identification only.